App Builder

Intermediate

Customer Support Inbox

Build an in-app support system: ticket submission, status tracking, and an admin reply inbox.

5 steps15 verify checks60-120 minutesWorks with: emergent · chatgpt · claude · cursor

Start Guided Walkthrough

#support #tickets #inbox #helpdesk #messages

The Route

0/5 verified

Define the ticket model

Tickets, messages, and statuses need shapes before UI.

3 checks 02

Build ticket submission

Users must file tickets that actually persist.

3 checks 03

Build the user ticket view

Users track their tickets and read replies here.

3 checks 04

Build the admin inbox

Admins triage everything: list, filter, reply, resolve.

3 checks 05

Close the loop and QA

Verify the full conversation lifecycle across both roles.

3 checks

Every step ends at a Verify Gate. Do not continue until every check passes.

Context Pack

Paste this first. It briefs the AI on requirements, constraints, and the Definition of Done before your first build prompt.

Context Pack

PROJECT CONTEXT:
My app needs a support channel: users submit issues, track status, and get replies from an admin inbox.

GOAL:
Implement a working ticket system: submission, user ticket history with replies, and an admin inbox with status management.

REQUIREMENTS:
- A ticket form (subject, category, message) that persists
- User-visible ticket list with statuses and reply threads
- An admin inbox listing all tickets with filters
- Admin replies and status changes that persist
- Users see replies and status updates

CONSTRAINTS:
- Tickets are real records with owners - no mailto links
- Users see only their own tickets; admins see all
- Every state change must persist

DEFINITION OF DONE:
- A submitted ticket appears for both user and admin
- Admin reply shows in the user's thread
- Status transitions (open/in-progress/resolved) persist and display
- Ticket access is properly scoped

COMMON FAILURES TO AVOID:
- A contact form that goes nowhere
- Replies stored but never shown to the user
- All users seeing all tickets
- Status dropdowns that reset on reload

Paste this into your AI builder first. It teaches the AI what you want before you give it the build prompt.

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